These are tips for publishers in the Yardbarker Network. Please see the YBN Tips Table of Contents for a directory.
Where can I find my headlines to make sure they're being ingested into YB's system?
Every YBN site has a "source page" where all of your headlines appear. To find your source page, search for your site name in the search box in the upper right of Yardbarker's homepage. Or login and visit MyYBN, click Feed Status on the left, and then click the link near the top that says "Site ID: 1234." Your source page will look something like this. When everything is operating properly, every headline of yours should appear on your source page within about 15 minutes of it being published to your RSS feed on your end.
My source page is missing an article, what do I do?
Our system ingests thousands of article per day from our hundreds of YBN sites and there are sometimes delays or problems. Unfortunately our editorial team can not respond to every complaint about delayed or missing articles, but we do want to ensure that major feed problems are addressed. Please follow the troubleshooting steps below and contact us at Pitch@yardbarker.com where indicated. Thanks in advance for your patience.
1) First, in MyYBN, click Site Manager on the left and see what RSS feed is on file for your site. Our system can't ingest any of your articles unless we have a working RSS feed on file here. If you don't have an RSS feed or have an incorrect or outdated RSS feed, you can change it here. Make sure that Autopublish is set to "Abstract" or "Full Text" (your choice) instead of "Do not publish." If everything here looks good, continue reading.
2) Click Feed Status on the left of MyYBN. Press the "Update Feed Now" button. Wait about a minute and then go back to your source page and refresh to see if your article has appeared. Note that the Update Feed Now button only works to bring in articles that are already on your RSS feed on your end, so please make sure the article in question is on your RSS feed. If this doesn't work, continue reading.
3) Back on the Feed Status section of MyYBN, scroll down to the second table called "Current Items" -- this is supposed to list your most recent articles.
a) If you see your missing article listed here with a yellow UNPUBLISHED status, you can email us at Pitch@yardbarker.com and one of our editors will be able to manually fix it. Please make sure to mention the name of your site, the title of your missing article, and the fact that this is a yellow "unpublished" problem in your email message. A common reason for the "unpublished" status is a headline that is exactly the same as a previous headline -- our system gets confused and thinks it is a duplicate article. To avoid this problem, we recommend making every headline unique (such as "Alana's Daily Links: 4-26-11" instead of "Daily Links" -- this is also just good web practice in general). Other than a duplicate headline name, it's not always clear why the article was unpublished by our system, so unfortunately we can't offer advice on how to avoid that problem in the future.
b) If your missing article is listed in the Current Items table with a red ERROR status, unfortunately we can't easily fix the article manually. If an article is not published and displays the ERROR status, sometimes our system does fix those articles itself at a later time, or sometimes it is a false alarm. As long as your article appears on your source page, you can rest assured that the article is published in our system and the ERROR is a false alarm (if you need a place to find your YB URL, you can use your source page or Article Management in MyYBN). Also, if you believe the article would be a good fit for special editorial promotion, you can email Pitch@yardbarker.com with the article link from your site and if we want the article for the YB homepage, we will manually create a YB article page for it. Unfortunately since this process is time-consuming, we won't be able to spend the time doing this unless we want to feature the article on the YB homepage. Please take a look at the section on special editorial promotion for more information on what the YB editors generally look for.
c) If the article doesn't appear at all in Current Items, or if the Current Items table is empty, please continue reading.
4) Still on the Feed Status section of MyYBN, scroll back up to the first table on the page. The "Fetch Log" shows our system's recent attempts to read your RSS feed. When working properly, our system should be checking your feed regularly about every 10 minutes and the status should always read "Net::HTTPOK."
a) If the Fetch Log shows statuses of "Forbidden," it means your site is blocking our system from reading your RSS feed -- please email Pitch@yardbarker.com and we can send you instructions to whitelist our Yardbarker fetcher.
b) If the Fetch Log shows statuses of "HTTPFound," it sometimes means that our system is having trouble reading your RSS feed. If you have an alternative RSS feed available, you might want to try swapping that in. In MyYBN, click Site Manager on the left and here you can change your RSS feed.
c) If our system is not checking your feed regularly, or you see "Nilclass" or other status messages in the Fetch Log table, or if the Fetch Log table is missing, please email Pitch@yardbarker.com and describe what you see.
d) If your Fetch Log looks good and you have checked all of the above steps but you are still missing articles, please wait at least 24 hours to see if the articles show up. Sometimes there are unexplained delays, even though everything detailed above looks normal. If you are still missing articles after 24 hours, please email Pitch@yardbarker.com and let us know you've worked through the above steps. (While you wait, if you have an article you believe would be a fit for special editorial promotion, you can email Pitch@yardbarker.com with the article link from your site and if we want to use the article, we will manually create a YB article page for it. Unfortunately since this process is time-consuming, we won't be able to spend the time doing this unless we want to feature the article. Please take a look at the section on special editorial promotion for more information.